FAQ

PROUDLY CANADIAN.

MADE IN TORONTO.

 

When do you restock:

We are restocking April 18th. If you'd like to be notified about a particular style/colour option, send us an email and we'll reply to let you know when it's back in stock or if we can send it to you sooner than our April restock date.

 

Mask measurements:

Adult masks:
Nose tip to chin bottom - 6 inches
Middle to the cheek side edge - 4.5 inches (a curved 9 inches from left to right edge).

Kids masks:
Nose tip to chin bottom - 4.75 inches
Middle to the cheek side edge - 3.5 inches (a curved 7 inches from left to right edge).

 

Daily cleaning: 

You may use alcohol wipes >61% or alcohol spray (Lysol spray or similar) without affecting filtering efficiency.

Expose to sunlight.

 

Washing Instructions:

Hand wash by rinsing the outer and inner layer with soap and water.  Gently rub the inner and outer layer with wash cloth.  Rinse again and hang dry before storing in a cool, dry place.  

Wash the mask only when you wish to clean the outer and inner layer.

The valve is permanently attached to the mask. Rinsing the valve is suitable enough to clear it of microscopic dust and particles. 

If you must machine wash, use a gentle cycle and a laundry bag. Remove the filter sheet within the pocket from the left or right side of the mask. You can wash the mask with the filter sheet inside however, by doing so, this breaks down the filtration performance/levels of the filter media sheet.

We recommend changing your N97 filter media sheet to maintain it's particulate filtering capabilities after 1-3 months of use (depending on usage).  

Replacement filter packs available within our accessories.

 

** Please note:

Medical masks, including surgical, medical procedure face masks, and respirators are in short supply and should be kept for healthcare workers and others providing direct care to COVID-19 patients. 

While wearing a non-medical mask has not been proven to protect the person wearing it, masks can reduce the chance that others come into contact with the wearer’s respiratory droplets – just like coughing into your sleeve instead of into your hands.

It is important to understand that non-medical masks have limitations and need to be used safely. If you choose to use a non-medical face mask, be sure to wash your hands immediately before putting it on and immediately after taking it off. When wearing a mask, be sure to avoid touching your face. It should fit well to ensure that air flows through the mask and not around it. You should not share your mask with others. Non-medical masks should not be placed on children under the age of two; anyone who has trouble breathing; or anyone who is unconscious, incapacitated or otherwise unable to remove the mask without assistance. Remember that non-medical masks alone will not prevent the spread of COVID-19. You must consistently and strictly adhere to good hygiene and public health measures, including frequent hand washing and physical (social) distancing. We recommend you regularly review and monitor guidance set out by relevant health authorities, including from the Government of Canada.